On Demand/Specialized application

Before completing an application, please make sure that you meet eligibility criteria to see if you qualify for On Demand/Specialized. Complete applications are reviewed within 14 days from the day they are received. If you need help with your application, call 1-866-247-0055 (press 1).

On Demand/Specialized application

You must provide all requested information in the application. Incomplete applications will be returned.

Forward your completed application by mail or fax to the On Demand/Specialized office:

  • Mail: On-Demand/Specialized – Durham Region Transit
    110 Westney Rd. S.
    Ajax ON L1S 2C8
  • Fax: 905-619-9693

Appealing On Demand/Specialized eligibility

If your application for On Demand/Specialized is denied based on eligibility, you can appeal the decision, in writing, using the On Demand/Specialized appeal form below. The primary responsibility of the Eligibility Appeal Process is to ensure the proper matching of transit service with the abilities of those appealing.

On Demand/Specialized appeal form

Your appeal application must be submitted within 30 days after being notified of DRT's decision.

Forward your completed appeal by mail, fax or email to DRT headquarters:

  • Mail: Durham Region Transit Commission
    605 Rossland Rd. E.
    Whitby, ON L1N 6A3
  • Fax: 905-666-6193


Your appeal application must be received within 30 days after receipt of DRT's initial eligibility decision. Your appeal must be based on your original application and supplemented, if required, with additional medical information. Where required, an independent assessment by an occupational therapist will be arranged by DRT.

Next steps

You will be notified of the date and time of your appeal hearing. The hearing will be held within 30 days after the receipt of your appeal application. The appeal panel is made up of Accessibility Coordinators from the local area municipalities and their decision is final. The hearing and the decision is confidential.

Personal information in the forms on this page is collected under authority of the Municipal Act, 2001, S.O. 2001, CHAPTER 25, and in accordance with the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. M.56, and will be used solely to assist DRT On-Demand/Specialized in safely transporting the client.