DRT provides service for eligible customers whose abilities require additional support for all or part of their trip. This could be due to visual, sensory, cognitive or physical reasons, and could be either short or long-term.

Eligibility is based on the abilities a person has to use scheduled bus service.

The Integrated Accessibility Standard (Ont Reg. 199/11) and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) specifies three categories:

  1. Unconditional Eligibility: A person has a disability that prevents them from using conventional transportation services.
  1. Conditional Eligibility: A person has a disability where environmental or physical barriers limit their ability to consistently use conventional transportation services.
  1. Temporary Eligibility: A person with a temporary disability that prevents them for using conventional transportation service.

Support Person Cards are available for customers whose abilities require the support of another person for communication, mobility, personal care or medical needs. While an age-appropriate fare payment is required by the customer, the support person travels for free when a Support Person Card is presented upon boarding.