Travel Training
Durham Region Transit (DRT) has resumed their free Travel Training program which offers an in-person session with a DRT Ambassador who will help you navigate your training. This program will help you gain more confidence travelling on public transit by becoming familiar with our vehicles and amenities, trip planning, fare payment, and procedure and expectations when using DRT services.
- Travel Training is a free program.
- Travel Training is available to all DRT customers.
Our goal is to support customers who want to learn how to travel, independently, confidently, and safely with DRT. The Travel Training program is designed to help you ride the DRT transit system with confidence.
| Travel Training options |
- One-on-one: Travel with a DRT Ambassador on a DRT service of your choice, whether that be Scheduled Service or On Demand. Travel training is highly recommended for new customers registered with Conditional eligibility for Specialized transit who will be making integrated transit trips using the On Demand and Scheduled services.
- Small group: A DRT Ambassador will provide a presentation to you and your group; with an option to travel on a DRT service of your choice.
- Bus introduction: Learn how to board and disembark a DRT bus in a safe and supervised environment.
|
| Travel Training features and form |
A DRT Ambassador will plan your training session based on your specific situation and unique needs. Also, a DRT Ambassador will be with you throughout your journey. Your tailored Travel Training may include a variety of topics, such as the following:
- Learning how to plan your own trip and
- using trip planning tools.
- Navigating the DRT network.
- Transferring to GO Transit and Toronto Transit Commission (TTC).
- Fares and payment options.
- Learning how to use PRESTO fare payment system.
- Bus stop identification numbers.
- Boarding and disembarking DRT vehicles.
- Courtesy and priority seating.
- Accessibility features of DRT services and buses.
- Requesting your stop.
- Customer policies.
- Safety and travel tips.
To schedule an appointment, fill out a Travel Training Request form or call DRT Customer Service at 1-866-247-0055 (dial '2').
|
Scheduled service
Several powerful, self-serve trip planning tools, such as Transit app and Google Maps allow you to pick your starting point and destination, and have your journey planned for you.
Another option is to give us a call at 1-866-247-0055 and speak with a Customer Service representative or booking agent.
|
Self-serve tools
|
-
For real-time arrival times, locate and text the stop # on any DRT bus stop sign to 1-844-714-7269 (example - for Stop # 480, text “480”). You’ll receive the next three arrivals for each route using that stop. *Standard message and data rates may apply*
- Dial 905-666-6175 from any touchtone phone to obtain important DRT information. Navigate the menus using either speech recognition or the keypad
- See our homepage for a powerful trip-planning tool
- Several DRT data sources are made public through the Region of Durham's Open Data Program. This includes the General Transit Feed Specification data that websites and third-party transit apps use. Apps are available on the Apple App Store and Google Play
|
|
Customer Service
|
- To speak with someone about planning your journey, please give us a call at 1-866-247-0055 or fill out a customer comment form
|
A complete list of Individual Route Maps for scheduled service is available on the Our Services page.
