Scheduled service
Several powerful, self-serve trip planning tools, such as Transit app, Google Maps and Triplinx, allow you to pick your starting point and destination, and have your journey planned for you.
Another option is to give us a call at 1-866-247-0055 and speak with a Customer Service representative or booking agent.
Self-serve tools |
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Customer Service |
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A complete list of Individual Route Maps for scheduled service is available on the Our Services page.
Specialized Services
Specialized Service provides flexible and personalized service for customers who do not have the ability to use scheduled service. Note that eligibility requirements apply.
To book a trip, contact a booking agent by phone at 1-866-247-0055.
Booking requests can be made up to seven days in advance of the trip. Remember, trips are scheduled on a first come, first served basis.
Specialized booking agent hours |
Weekdays – 05:00-24:00 Saturday – 07:00-24:00 Sunday – 07:00-22:00 |
Information on reservations and cancellations |
Trips are scheduled on a first come, first served basis. Passengers may travel with a companion if space is available on the bus; let the booking agent know when requesting the trip. Booking agents require the following information from the customer when booking a trip:
When booking a trip by phone, customers are expected to confirm with DRT staff and write down the details of the trip for reference. Documenting details of the trip will ensure customers have a record of their trip history to match what is maintained in DRT’s scheduling system. Subscription reservations are available to customers with regular and consistent travel needs including:
Please review the No show and late cancellation policy for more information. |
Changes to scheduled pick-up times |
Pick-up times may change by 15 minutes before or five minutes after the scheduled pick-up time. When a scheduled pick-up time changes outside of the 20-minute pick-up window, DRT will contact and advise customers by phone at least two hours before the trip. |
Scheduling pick-ups |
When booking a trip, the DRT booking agents will advise customers of their 20-minute pick-up window. Customers should be ready and waiting at the first accessible door at the start of the pick-up window that was provided by the booking agent. The vehicle operator will wait up to five minutes after arrival before departing to serve other scheduled customers. |
On Demand
On Demand is a personal, flexible service delivery model that provides customers public transit options based on their trip needs: whether it’s travelling stop-to-stop within a zone, facilitating connections to frequent and grid routes, or to the local GO station or bus terminal, DRT’s On Demand has you covered.
On Demand operates throughout the rural areas of Durham Region, and at urban bus stops more than a 10-minute walk from an operating bus route. On Demand is not available at bus stops within 30 minutes of a scheduled bus. For more information about where service operates, find system maps on the Our Services page.
DRT On Demand is a shared ride service. There are no guarantees that trips will be a direct ride. You may share the vehicle with others travelling in a similar direction, making stops along the way. Current operational policies and protocols apply to On Demand service.
Please note On Demand service is provided by both DRT vehicles and contracted taxis with DRT signage on the exterior of the vehicle.
On Demand service frequently asked questions.
On Demand service covers two areas: the On Demand – Urban Area and the On Demand – Rural Area. To see what area zone you're in, view our system map. Individual route maps are also available.
How to use the service |
To support the On Demand service enhancements, DRT is also launching a new, interactive, mobile app solution that will allow customers to plan and book their trips right from their mobile device. Two apps are required to use On Demand: Transit app (called “Transit” in the App Store and Google Play) and DRT On Demand. Alternatively, customers can call in to speak with a booking agent to book their trip.
This new approach to On Demand provides customers with a modern and seamless travel experience. The Transit app is where customers will plan their trip, access real-time bus status updates, and receive notifications (think of this as your travel dashboard), and will connect directly to the DRT On Demand app; customers will be prompted to download DRT On Demand within the Transit app. The DRT On Demand app provides the information about on-demand rides available in the customer’s area (think of it as your booking agent). Beginning on September 28, customers can:
Please note that as ridership recovers, scheduled service may replace some On Demand zones. |
Where to get the apps |
Customers can download both the “Transit” and “DRT On Demand” apps from either the App Store or Google Play Store. |
Booking your trip |
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