Scheduled Routes

Several powerful, self-serve trip planning tools, such as Triplinx, allow you to pick your starting point and destination, and have your journey planned for you. Another option is to give us a call at 1-866-247-0055 and speak with a customer service representative.

Self-serve tools

  • For real-time arrival times, locate and text the stop # on any DRT bus stop sign to 1-844-714-7269 (example - for Stop # 480, text “480”). You’ll receive the next three arrivals for each route using that stop. *Standard message and data rates may apply*

  • Dial 905-666-6175 from any touchtone phone to obtain important DRT information. Navigate the menus using either speech recognition or the keypad
  • See our homepage for a powerful trip-planning tool
  • Several DRT data sources are made public through the Region of Durham's Open Data Program. This includes the General Transit Feed Specification data that websites and third-party transit apps use. Apps are available on the Apple App Store and Google Play

Customer Service
  • To speak with someone about planning your journey, please give us a call at 1-866-247-0055 or fill out a customer comment form

On Demand/Specialized

You can plan your trip for On Demand/Specialized by calling 1-866-247-0055 (TTY Bell Relay Service 711) and pressing 1 to speak with an On Demand/Specialized dispatcher or by using our online Web Pass tool:

On Demand/Specialized Web Pass

On Demand/Specialized dispatch call centre hours

Monday to Friday: 05:30 to 23:00

Saturday: 06:30 to 23:00

Sunday: 07:30 to 23:00
Information on reservations and cancellations
  • You can reserve your trip up to seven days in advance and up until 23:00 the day prior
  • If you need to cancel your trip, please do it 12 hours prior to scheduled pickup
  • Having the following information ready will save you time:
    • Name and registration number
    • The date you want to travel
    • Your pick-up address
    • Your drop-off address
    • Desired arrive time and return time from your destination
    • If you're travelling with a support person or guest
    • If you're travelling with a mobility aid
  • Subscription reservations can be made for recurring trips. Example – Every weekday to go to work.

Please review the no show and late cancellation policy for more information.