Scheduled service and On Demand

Several powerful, self-serve trip planning tools, such as Transit app, Google Maps and Triplinx, allow you to pick your starting point and destination, and have your journey planned for you. 

Another option is to give us a call at 1-866-247-0055 and speak with a Customer Service representative or booking agent.

Self-serve tools

  • For real-time arrival times, locate and text the stop # on any DRT bus stop sign to 1-844-714-7269 (example - for Stop # 480, text “480”). You’ll receive the next three arrivals for each route using that stop. *Standard message and data rates may apply*

  • Dial 905-666-6175 from any touchtone phone to obtain important DRT information. Navigate the menus using either speech recognition or the keypad
  • See our homepage for a powerful trip-planning tool
  • Several DRT data sources are made public through the Region of Durham's Open Data Program. This includes the General Transit Feed Specification data that websites and third-party transit apps use. Apps are available on the Apple App Store and Google Play

Customer Service

  • To speak with someone about planning your journey, please give us a call at 1-866-247-0055 or fill out a customer comment form

A complete list of Individual Route Maps for scheduled service is available on the Our Services page.

Specialized Services

Specialized Service provides flexible and personalized service for customers who do not have the ability to use scheduled service. Note that eligibility requirements apply.

There are two ways to book trips:

  1. Web Pass: Request Specialized Services trips through DRT’s online trip booking system. For details and to register for Web Pass, please contact the Specialized Services office. 
  2. Phone: Contact a booking agent by phone at 1-866-247-0055.

Booking requests can be made up to seven days in advance of the trip. Remember, trips are scheduled on a first come, first served basis.

Specialized Services Web Pass

Specialized booking agent hours

Weekdays – 05:00-24:00

Saturday – 07:00-24:00

Sunday – 07:00-22:00

Information on reservations and cancellations

Trips are scheduled on a first come, first served basis.

Passengers may travel with a companion if space is available on the bus; let the booking agent know when requesting the trip.

Booking agents require the following information from the customer when booking a trip:

  • Date of trip.
  • Location and time of pick-up and drop-off.
  • Number of other people travelling, such as a support person or companion(s).
  • Any mobility devices that will be brought onto the vehicle.

When booking a trip by phone, customers are expected to confirm with DRT staff and write down the details of the trip for reference. Documenting details of the trip will ensure customers have a record of their trip history to match what is maintained in DRT’s scheduling system. When booking online, the details of the trip and trip history are available to customers logged into DRT’s scheduling system.

Subscription reservations are available to customers with regular and consistent travel needs including:

  • at least one trip a week to the same address
  • trip(s) are on the same day of the week
  • weekly travel for three or more consecutive months

 Please review the No show and late cancellation policy for more information.

Changes to scheduled pick-up times 
Pick-up times may change by 15 minutes before or five minutes after the scheduled pick-up time. When a scheduled pick-up time changes outside of the 20-minute pick-up window, DRT will contact and advise customers by phone at least two hours before the trip.
Scheduling pick-ups

When booking a trip, the DRT booking agents will advise customers of their 20-minute pick-up window. On the day of the trip, the actual pick-up time is available through Web Pass; the pick-up time is displayed on the calendar.

When customers have not checked Web Pass to confirm the actual pick-up time, customers should be ready and waiting at the first accessible door at the start of the pick-up window that was provided by the booking agent. The vehicle operator will wait up to five minutes after arrival before departing to serve other scheduled customers.

On Demand

On Demand is a personal, flexible service delivery model that provides customers public transit options based on their trip needs: whether it’s travelling stop-to-stop within a zone, facilitating connections to frequent and grid routes, or to the local GO station or bus terminal, DRT’s On Demand has you covered.

Durham Region Transit (DRT) introduces a new and easier way to access On Demand service, which will increase the frequency and availability of service and give customers maximum flexibility in how they travel throughout the region.

The On Demand service is replacing local routes that continue to experience low ridership, offering service to customers in these areas when they need it; service is also extending throughout Clarington, delivering safe and reliable transit access across the region.

DRT On Demand is a shared ride service. There are no guarantees that trips will be a direct ride. You may share the vehicle with others travelling in a similar direction, making stops along the way. Current operational policies and protocols apply to On Demand service.

Please note On Demand service is provided by both DRT vehicles and contracted taxis with DRT signage on the exterior of the vehicle.

On Demand service frequently asked questions.

Service areas

On Demand service covers two areas: the On Demand – Urban Area and the On Demand – Rural Area. To see what area zone you're in, view our system map. Individual route maps are also available.

On Demand – Urban Area

The On Demand Urban Area includes any areas beyond 800 metres of a bus route, with the exception of Clarington Energy Park, in which stops are less than 800 metres. Customers can travel stop to stop within the On Demand zone and connect to scheduled service within the zone and to transit terminals or GO Stations within their local municipality.

Service hours for the On Demand – Urban Area:

  • Weekdays – 05:00-24:00
  • Saturday – 07:00-24:00
  • Sunday – 07:00-22:00

Urban area zones:

1 – Pickering West and Centre

Use On Demand to travel locally, for trips that are a minimum of 800 metres, within the On Demand zone.

You can also connect to the following transit services from this zone to complete your travel:

On Demand zone 

Connecting stop / terminal 

Connecting routes at stop / terminal 

Pickering West /  
Pickering Centre 

Pickering Parkway Terminal 

101, 120, 291, 916, 917, GO Transit 

Pickering West 

Kingston & Whites  

PULSE 900, 120 

Pickering West 

Kingston & Altona 

PULSE 900 

Pickering Centre 

Kingston & Glenanna 

PULSE 900, 916, 917 

Map of On Demand zone

2 – Rosebank, Pickering South, Saint Martins

Use On Demand to travel locally, for trips that are a minimum of 800 metres, within the On Demand zone.

You can also connect to the following transit services from this zone to complete your travel:

On Demand zone 

Connecting stop / terminal 

Connecting routes at stop / terminal 

Rosebank / Pickering South / Saint Martins 

Pickering Parkway Terminal 

101, 120, 291, 916, 917 

Rosebank / Pickering South / Saint Martins 

Pickering Station 

GO Transit, 101 

Rosebank 

Oklahoma & Whites 

120 

Rosebank 

Kingston & Altona 

PULSE 900 

Pickering South 

Bayly & Brock 

917 

On Demand zone map

3 – Pickering North and East

Use On Demand to travel locally, for trips that are a minimum of 800 metres, within the On Demand zone. 

You can also connect to the following transit services from this zone to complete your travel:

On Demand zone 

Connecting stop / terminal 

Connecting routes at stop / terminal 

Pickering North /  
Pickering East  

Pickering Parkway Terminal 

101, 120, 291, 916, 917 

Pickering North 

Brock & Major Oaks 

916 

On Demand zone map

4 – Ajax Northwest and Northeast

Use On Demand to travel locally, for trips that are a minimum of 800 metres, within the On Demand zone. 

You can also connect to the following transit services from this zone to complete your travel:

On Demand zone 

Connecting stop / terminal 

Connecting routes at stop / terminal 

Ajax Northwest / Ajax Northeast  

Ajax Station 

216, 224, 915, 917, GO Transit 

Ajax Northeast 

Rushworth & Rossland 

916 

Ajax Northeast 

Salem & Kingston 

PULE 900, 224 

Ajax Northwest 

Rossland & Westney  

915, 916 

Ajax Northwest 

Kingston & Church 

PULSE 900, 291 

 

On Demand zone map

5 – Ajax Southwest and Southeast

Use On Demand to travel locally, for trips that are a minimum of 800 metres, within the On Demand zone. 

You can also connect to the following transit services from this zone to complete your travel:

 

On Demand zone 

Connecting stop / terminal 

Connecting routes at stop / terminal 

Ajax Southwest / Ajax Southeast  

Ajax Station 

216, 224, 915, 917, GO Transit 

Ajax Southwest 

Harwood & Clover Ridge 

224 

Ajax Southeast 

Audley & Bayly 

917 

Ajax Southeast 

Pickering Beach & Dreyer  

224 

 

On Demand zone map

6 – Whitby West, Whitby Central, Whitby Shores, Port of Whitby

Use On Demand to travel locally, for trips that are a minimum of 800 metres, within the On Demand zone. 

You can also connect to the following transit services from this zone to complete your travel:

 

On Demand zone 

Connecting stop / terminal 

Connecting routes at stop / terminal 

Whitby West / Whitby Centre / Port of Whitby / Whitby Shores 

Whitby Station 

302, 905, 917, GO Transit 

Whitby West  

Taunton & Country Lane 

915 

Whitby West 

Rossland & Country Lane  

916 

Whitby West 

Dundas & McQuay 

PULSE 900 

Whitby West  

Dundas & Euclid  

PULSE 900 

Whitby Centre 

Garden & Taunton 

915 

Whitby Centre 

Garden & Rossland 

916 

Whitby Centre 

Garden & Dundas 

PULSE 900 

Port of Whitby 

Thickson & Victoria 

403 

 

On Demand zone map

7 – Whitby East and Oshawa West

Use On Demand to travel locally, for trips that are a minimum of 800 metres, within the On Demand zone. 

You can also connect to the following transit services from this zone to complete your travel:

On Demand zone 

Connecting stop / terminal 

Connecting routes at stop / terminal 

Whitby East / Oshawa West 

Stevenson & Rossland 

916 

Whitby East / Oshawa West 

Garrard & Rossland 

916 

Whitby East / Oshawa West 

Garrard & Taunton 

915, 905 

Whitby East/ Oshawa West 

Garrard & Dundas 

PULSE 900 

Whitby East / Oshawa West 

Oshawa Centre Terminal 

403, 405, 407, 410, 902, 917 

On Demand zone map

8 – Oshawa East and Courtice

Use On Demand to travel locally, for trips that are a minimum of 800 metres, within the On Demand zone. 

You can also connect to the following transit services from this zone to complete your travel:

On Demand zone 

Connecting stop / terminal 

Connecting routes at stop / terminal 

Oshawa East / Courtice 

Highway 2 & Trulls 

902 

Oshawa East / Courtice 

Highway 2 & Harmony 

410, 902 

Oshawa East / Courtice 

Highway 2 & Townline 

902 

Oshawa East / Courtice 

Courtice Park & Ride 

GO Transit 

On Demand zone map

9 – Oshawa Northeast

Use On Demand to travel locally, for trips that are a minimum of 800 metres, within the On Demand zone. 

You can also connect to the following transit services from this zone to complete your travel:

On Demand zone 

Connecting stop / terminal 

Connecting routes at stop / terminal 

Oshawa Northeast 

Harmony Terminal 

405, 407, 410, 915, 916  

On Demand zone map

10 – Clarington Energy Park

You can connect to the following transit services from this zone to complete your travel:

 

On Demand zone 

Connecting stop / terminal 

 

Connecting routes at stop / terminal 

Clarington Energy Park 

Courtice Park & Ride 

 

GO Transit 

Clarington Energy Park 

Clarington Blvd. & Prince William 

 

902 

Clarington Energy Park 

To / from Oshawa East / Courtice On Demand zone 

 

 

Clarington Energy Park 

To / from Bowmanville On Demand zone 

 

 

Oshawa East / Courtice 

Highway 2 & Trulls 

 

902 

On Demand zone map

11 – Bowmanville

Use On Demand to travel locally, for trips that are a minimum of 800 metres, within the On Demand zone.

You can also connect to the following transit services from this zone to complete your travel:

On Demand zone 

Connecting stop / terminal 

Connecting routes at stop / terminal 

Bowmanville 

Simpson & Highway 2 

902 

Bowmanville 

Downtown Bowmanville - Highway 2 & Temperance  

902 

Bowmanville 

Clarington Blvd. & Prince William 

902 

Bowmanville 

Bowmanville Park & Ride  

GO Transit 

On Demand zone map

12 – Uxbridge Urban Area

Use On Demand to travel locally, for trips that are a minimum of 800 metres, within the On Demand zone.

You can also connect to the following transit services from this zone to complete your travel:

On Demand zone 

Connecting stop / terminal 

Connecting routes at stop / terminal 

Uxbridge - Urban 

Toronto & Brock  

905, GO Transit 

Uxbridge – Urban 

Brock Road / 407 Park & Ride 

GO Transit 

Uxbridge – Urban 

Brock Road and Major Oaks 

916 

On Demand zone map

On Demand – Rural Area

The On Demand – Rural Area encompasses all rural areas outside of the urban boundary. Customers can travel cub to curb, curb to stop, or stop to stop; and connect with scheduled DRT and GO Transit bus routes.

Service Hours for the On Demand Rural Area:

  • Weekdays 06:00 – 24:00
  • Weekends 07:00 – 21:00

Rural area zones:

Northwest

On Demand zone 

Connecting stop / terminal 

Connecting routes at stop / terminal 

Northwest 

Downtown Uxbridge 

905, GO Transit 

Northwest 

Uxbridge urban area On Demand stops 

 

Northwest 

Mount Albert 

YRT 

Northwest 

Brock Road / 407 Park and Ride 

GO Transit 

Northwest 

Brock Road & Major Oaks 

916 

Northeast 

Port Perry Terminal 

905, GO Transit 

Northeast 

Port Perry Walmart  

 

Northeast 

Shirley Road Park & Ride 

905 

Clarington 

Harmony Terminal 

405, 407, 915, 916 

Clarington 

Newcastle Park & Ride 

GO Transit 

Clarington 

Clarington North Park & Ride 

GO Transit 

Clarington 

Simpson& Highway 2 

902 

Clarington 

Highway 2 & Temperance  

902 

Clarington 

Clarington Blvd. & Prince William 

902 

Clarington 

Bowmanville Park & Ride  

GO Transit 

Clarington 

To / from Clarington Energy Park  

 

On Demand zone map

How to use the service

To support the On Demand service enhancements, DRT is also launching a new, interactive, mobile app solution that will allow customers to plan and book their trips right from their mobile device.

Two apps are required to use On Demand: Transit app (called “Transit” in the App Store and Google Play) and DRT On Demand. Alternatively, customers can call in to speak with a booking agent to book their trip.

Transit app icon and logo On Demand app icon DRT On Demand

This new approach to On Demand provides customers with a modern and seamless travel experience. The Transit app is where customers will plan their trip, access real-time bus status updates, and receive notifications (think of this as your travel dashboard), and will connect directly to the DRT On Demand app; customers will be prompted to download DRT On Demand within the Transit app. The DRT On Demand app provides the information about on-demand rides available in the customer’s area (think of it as your booking agent).

Beginning on September 28, customers can:

  • Use the Transit app to enter their trip start and end locations and the time they want to travel.
  • Transit app will provide several options for customers to complete their transit trip. If the option chosen includes On Demand service, you’ll be prompted to download and taken to the DRT On Demand app to book your trip.
  • Customers also have the option to telephone an On Demand booking agent instead of using the app at 1-866-247-0055.

Please note that as ridership recovers, scheduled service may replace some On Demand zones.

Where to get the apps

Customers can download both the “Transit” and “DRT On Demand” apps from either the App Store or Google Play Store.

Google Play store icon        Apple App Store icon

Booking your trip
  • Download the Transit and DRT On Demand apps.
  • Using Transit, view your trip options on the day you want to travel by typing in where you want to go and when. You will be presented with several options to complete your trip. Select the trip option that works best for you. Trips with On Demand will appear at the bottom of your screen and link directly with Transit.
  • If your trip includes On Demand service, you will be directed to the DRT On Demand App to finish booking your trip. You can then indicate:
    • The number of riders
    • Any accessibility requirements
    • Your desired departure or arrival time before booking your trip.
  • Expect a trip confirmation via DRT On Demand app 15 minutes prior to your pickup time.
    • Customers also have the option to call an On Demand booking agent at 1-866-247-0055. Provide the agent with your basic information, location, intended destination and preferred departure or arrival time. The agent will confirm and provide trip details verbally.