Self-serve tools

• For real-time arrival times, locate and text the stop # on any DRT bus stop sign to 1-844-714-7269 (example - for Stop # 480, text “480”). You’ll receive the next three arrivals for each route using that stop. *Standard message and data rates may apply*

• Dial 905-666-6175 from any touchtone phone to obtain important DRT information. Navigate the menus using either speech recognition or the keypad
• See our homepage for a powerful trip-planning tool
• Several DRT data sources are made public through the Region of Durham's Open Data Program. This includes the General Transit Feed Specification data that websites and third-party transit apps use. Apps are available on the Apple App Store and Google Play

Customer Service

• To speak with someone about planning your journey, please give us a call at 1-866-247-0055 or fill out a customer comment form

Monday to Friday: 05:30 to 22:00

Saturday: 06:30 to 22:00

Sunday: 07:30 to 22:00

• You can reserve your trip up to seven days in advance and up until 22:00 the day prior
• If you need to cancel your trip, please do it 12 hours prior to scheduled pickup
• Having the following information ready will save you time:
  • Name and registration number
  • The date you want to travel
  • Your pick-up address
  • Your drop-off address
  • Desired arrive time and return time from your destination
  • If you're travelling with a support person or guest
  • If you're travelling with a mobility aid

• Subscription reservations can be made for recurring trips. Example – Every weekday to go to work.

Please review the no show and late cancellation policy for more information.