General safety tips

Safety is our top priority. We kindly ask that you stay alert and aware of your surroundings.

Report anything suspicious to your operator, such as:

  • Unattended backpacks or bags
  • Suspicious behaviour
  • Anything that appears to be unusual

Helpful tips

  • Never run for a bus.
  • Please hold backpacks and other items to make room for others.
  • Watch your step while getting on and off the bus, especially in winter conditions.
  • If standing, always hold the grab rails or straps for balance.
  • Keep the aisle clear.
  • For your own safety, stand behind the yellow line at the front of the bus.
  • Bare feet, skates or rollerblades are not allowed. Shirts must be worn at all times.
  • Move to the back of the bus to make room for passengers getting on.
  • Don't walk to the exit doors until the bus has come to a complete stop.


  • Assist children when getting on and off the bus.
  • Children must always be seated.
  • Don't allow children to put their hands or head out of the window or play in the aisle.
  • If your child is lost, frightened, hurt, or in trouble, an operator can notify emergency services to help.


If you need assistance, speak to your operator as soon as possible. They will notify emergency services to assist. If lost, ask your operator for help.

Be prepared

Travel with your mobile device or phone if you have one. It can be a valuable resource to access important information and travel tools.

Carry some emergency money or a few extra tickets with you in case you lose your pass or PRESTO card.

Stop Request Program

When customers express a safety concern at night, or when the operator determines that it's unsafe to serve a stop, the operator will attempt to stop at a different safe location to let customers off the bus. Let the operator know at least one stop ahead of where you would like to get off the bus and they will try to safely and smoothly meet your request.