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Service disruption in customer service

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Durham Region Transit’s Customer Service office hours have been temporarily adjusted from May 13 to 19, 2024. The office hours are as follows:

Monday, May 13 to Friday, May 17:

  • Phone lines: 07:00 to 18:00
  • Front counter: 08:00 to 17:00

Saturday, May 18 to Sunday May 19:

  • Phone lines: Closed
  • Front Counter: Closed

Phone support, in-person inquiries, fare media sales or lost and found collection will not be available while the office is closed. We apologize for any inconvenience.

Regular customer service office hours will resume on Tuesday, May 21, 2024.

We appreciate your patience and regret any inconvenience this may cause.

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© 2025 Durham Region Transit

By GHD Digital

DRT Customer Service Centre

Telephone (within Regional limits): 311
Telephone: 1-866-247-0055
TTY: 1-866-247-0055
Customer Comment Form

Mailing Address

110 Westney Road South
Ajax L1S 2C8

Located just south of the Ajax GO Station

Front Counter Hours

Monday to Friday 08:00 to 18:00
Saturday and Sunday 11:30 to 16:00

Call Centre Hours

Monday to Friday 07:00 to 18:00
Saturday and Sunday 08:00 to 16:30

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