Back to SearchRICHMOND HILL, ON – Earlier this morning, DRT bus operators Dawn Sutton and Katherine Watson were recognized for their exceptional acts of heroism while on the job. The Canadian Urban Transit Association’s (CUTA) 2017 Individual Leadership Awards celebrate the efforts and excellence of outstanding individuals in the transit industry, all across Canada.
On March 15, 2016, at approximately 6:30 a.m., Dawn Sutton and Katherine Watson came upon an incident in Ajax. A woman had been struck by a vehicle while crossing at an intersection. Dawn immediately contacted the Transit Control Centre to call 9-1-1. She then secured her bus and attended to the pedestrian lying on the street. When Katherine arrived, she secured her bus, grabbed her seat pad and rushed to help. She noticed that the woman had lost the bottom part of her leg. Katherine took off her belt and applied a tourniquet to slow the bleeding, and placed the seat pad under the woman’s head. Dawn and Katherine stayed with the pedestrian until EMS arrived.
In June, Dawn and Katherine were presented with the first ever General Manager’s Commendations for Community Safety at a meeting of Regional Council.
To help recognize a DRT bus Operator for outstanding customer service, or for going above and beyond, customers are encouraged to contact DRT’s Customer Service Centre by phone at 1-866-247-0055 or by email at drthelps@durham.ca
Quote:
“Our people are our strength. These two heroic operators went above and beyond to help a resident who was in need. Their selfless, safety-first mentality speaks volumes about them and their commitment to serving their community. At times, we have 350 sets of eyes and ears on the ground. In that sense, our front line staff truly are a sort of Neighbourhood Watch on wheels.”
– Vincent Patterson, General Manager, Durham Region Transit
– 30 –
Media inquiries:
DURHAM REGION TRANSIT COMMISSION
Liam Hatch – Marketing and Communications
905-668-7711 ext. 2181 or liam.hatch@durham.ca
If this information is required in an accessible format, please call 1-866-247-0055.
On March 15, 2016, at approximately 6:30 a.m., Dawn Sutton and Katherine Watson came upon an incident in Ajax. A woman had been struck by a vehicle while crossing at an intersection. Dawn immediately contacted the Transit Control Centre to call 9-1-1. She then secured her bus and attended to the pedestrian lying on the street. When Katherine arrived, she secured her bus, grabbed her seat pad and rushed to help. She noticed that the woman had lost the bottom part of her leg. Katherine took off her belt and applied a tourniquet to slow the bleeding, and placed the seat pad under the woman’s head. Dawn and Katherine stayed with the pedestrian until EMS arrived.
In June, Dawn and Katherine were presented with the first ever General Manager’s Commendations for Community Safety at a meeting of Regional Council.
To help recognize a DRT bus Operator for outstanding customer service, or for going above and beyond, customers are encouraged to contact DRT’s Customer Service Centre by phone at 1-866-247-0055 or by email at drthelps@durham.ca
Quote:
“Our people are our strength. These two heroic operators went above and beyond to help a resident who was in need. Their selfless, safety-first mentality speaks volumes about them and their commitment to serving their community. At times, we have 350 sets of eyes and ears on the ground. In that sense, our front line staff truly are a sort of Neighbourhood Watch on wheels.”
– Vincent Patterson, General Manager, Durham Region Transit
– 30 –
Media inquiries:
DURHAM REGION TRANSIT COMMISSION
Liam Hatch – Marketing and Communications
905-668-7711 ext. 2181 or liam.hatch@durham.ca
If this information is required in an accessible format, please call 1-866-247-0055.
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