Wear a mask: protect yourself and each other.

Effective Thursday, July 2, fare collection has resumed on all routes, requiring boarding through the front doors and exiting through the rear doors to ensure one-way passenger flow and to eliminate bunching at the front doors: more information.

The safety and well-being of our customers and staff is paramount. To reflect expected ridership levels, additional service modifications are in effect until further notice.

As the economy reopens, Durham Region Transit is committed to providing reliable, sustainable public transit to those who need it.

Further to the recommendation on May 20 from the Province's Chief Medical Officer of Health (Ministry of Health), all patrons of Ontario transit agencies are encouraged to wear a face covering at all times during their travels, particularly in situations where physical distancing is not possible.

DRT currently has a maximum bus load capacity protocol in place to facilitate physical distancing measures onboard; as an added preventative measure, to help ensure the safety of fellow passengers, and instil trust and confidence for our customers, we encourage you to keep a face covering or mask with you when taking public transit. Please continue practising frequent hand washing and physical distancing, and respect onboard protocols and signage.

From the Durham Region Health Department: How to keep safe while using your non-medical face mask or face covering

 Passenger expectations in response to COVID-19

It is the policy of Durham Region Transit (DRT) that the passenger requirements from the Ministry of Transportation guidance document published on June 11, 2020, are to be followed by all passengers using DRT services:

  • Do not board a DRT bus when presenting with symptoms associated with COVID-19, or have travelled outside the country within the last 14 days, or have had close contact with someone who has tested positive for COVID-19. 

  • Before boarding, review and follow the passive screening protocol posted at the front of the bus.

  • While front door boarding protocols are in effect (starting July 2), and except for individuals who are physically unable to exit through the rear doors, board the bus through the front doors and exit the bus through the rear doors.

  • Except for boarding and exiting, remain behind the yellow line on the floor while the bus is in service.

  • Maintain physical distancing when possible.

  • Wear a face covering or non-medical mask at all times during your travels on a DRT bus, except for young children (particularly under the age of two years old), and passengers who are unable to wear face coverings or non-medical masks for medical reasons.

  • Carry and use your own alcohol-based hand sanitizer.

  • Perform hand hygiene (either washing hands with lukewarm water and soap for at least 20 seconds or using an alcohol-based hand sanitizer), whenever possible.

  • Respect respiratory etiquette all times during your journey by:

    • covering your mouth and nose when coughing or sneezing using the crook of your elbow or tissues that are immediately discarded in the appropriate disposal receptacle, followed by performing hand hygiene;

    • not touching your mouth, nose or eyes with your hands; and

    • travel during non-peak hours and take shorter trips to avoid prolonged close contact with others, whenever possible.

DRT bus operators are not expected to enforce the requirements of the policy, but Durham Regional Police Services may be contacted when a passenger demonstrates blatant disregard for the passenger requirements, resulting in a disturbance or conflict with other passengers on the bus.

 

Service reductions effective Monday, June 8 - individual route maps

101 Bay Ridges*

110 Finch West

112 Brock*

120 Whites*

216 Harwood North *

217 Monarch*

223 Bayly*

224 Harwood – Salem

291 Ajax Community Route

302 Baldwin – Brock*

304 Anderson

305 Thickson*

308 Whitby Shores*

401 Simcoe**

402 King**

403 Park*

405 Wilson*

407 Ritson

409 Garrard

410 Olive – Harmony*

411 South Courtice

412 Adelaide

417 Conlin

501 South Bowmanville

502 North Bowmanville

PULSE 900 Highway 2**

910 Campus Connect*

915 Taunton**

916 Rossland*

922 Bloor – Townline

950 Reach – Simcoe North*

* Routes with additional weekday trips added to or higher levels of service than Sunday schedule.

** Routes with additional weekday and weekend trips added to or higher levels of service than Sunday schedule.

 

Operational policies to support our COVID-19 response

  • Good news! Our Customer Service Centre and point of sale at 110 Westney Rd. S. is now open, with regular operating hours in place. We’re open and available to help Monday to Friday 07:00 to 19:00 and Saturdays and Sundays 11:30 to 16:00. Customers will notice the installation of plexiglass and floor markings to encourage physical distancing. There will be hand sanitizer available for customer use, and only one customer permitted in the foyer at a time. Please continue to respect posted signage to keep everyone safe.
  • Many DRT points of sale are not yet reopened for customers; please visit our Where to Buy page to see an updated list of open POS. This list will be updated daily.
  • Please note the On Demand/Specialized Services booking agents are available from 08:00 to 16:30 seven days a week.
  • Customers who travel scheduled DRT service must do so without the assistance of an operator to ensure the continued well-being and safety of our operators.
  • Customers who require wheelchair and scooter securement will be accommodated through Specialized Services to support physical distancing between our operators and customers. If you do not require securement support from the operator please continue to ride per usual.
  • Seats located within the mobility device area must remain in the upward position and cannot be used for seating at this time.
  • Customers using On Demand and Specialized Services must book trips via phone and complete a verbal pre-screen with the DRT booking agent. Please call 1-866-247-0055 to book your trip.
  • Customers may see some DRT operators wearing homemade masks while on duty. This is a personal choice by the individual. Following the recommendation of the Province’s Chief Medical Officer and Durham Region’s Medical Officer of Health, wearing a non-medical mask (such as a homemade cloth mask) is an additional measure to protect others in our community.
  • An enhanced bus cleaning process is in effect to ensure thorough, daily disinfecting with Health Canada approved cleaning/disinfecting products. The products we source are safe for daily use by all staff. The disinfecting measures include wiping down all hard surface touch points, including stanchions, stop request buttons, doors and the driver’s area; the exteriors of our vehicles are also cleaned daily.

Bus in front of a sunset

We know we’ve implemented a lot of operational changes to ensure the continued safety and well-being of our staff and customers, and we appreciate your patience.

If you have any questions about how to get where you need to go, or about our updated policies, please reach out to our Customer Service team at 1-866-247-0055 or use our Customer Comment form to find the DRT transit solution for you.

Don’t forget: consider using trip planning apps such as Google, TransitApp or Triplinx, to plan your journey. The tools are up-to-date with the above service information.

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