Public transit is available for those who must travel. If you need us, we're here for you.

The safety and well-being of our customers and staff is paramount. We are implementing additional service modifications effective Monday, June 8 and until further notice, to reflect expected ridership levels.

As the economy reopens, Durham Region Transit is committed to providing reliable, sustainable public transit to those who need it for essential purposes.

Further to the recommendation on May 20 from the Province's Chief Medical Officer of Health (Ministry of Health), all patrons of Ontario transit agencies are encouraged to wear a face covering at all times during their travels, particularly in situations where physical distancing is not possible.

DRT currently has a maximum bus load capacity protocol in place to facilitate physical distancing measures onboard; as an added preventative measure, to help ensure the safety of fellow passengers, and instil trust and confidence for our customers, we encourage you to keep a face covering or mask with you when taking public transit. Please continue practising frequent hand washing and physical distancing, and respect onboard protocols and signage.

To ensure the continued safety of our operators by respecting physical distancing directives, no fares will be collected until further notice.

 

Service reductions effective Monday, June 8 - individual route maps

101 Bay Ridges*

110 Finch West

112 Brock*

120 Whites*

216 Harwood North *

217 Monarch*

223 Bayly*

224 Harwood – Salem

291 Ajax Community Route

302 Baldwin – Brock*

304 Anderson

305 Thickson*

308 Whitby Shores*

401 Simcoe**

402 King**

403 Park*

405 Wilson*

407 Ritson

409 Garrard

410 Olive – Harmony*

411 South Courtice

412 Adelaide

417 Conlin

501 South Bowmanville

502 North Bowmanville

PULSE 900 Highway 2**

910 Campus Connect*

915 Taunton**

916 Rossland*

922 Bloor – Townline

950 Reach – Simcoe North*

* Routes with additional weekday trips added to or higher levels of service than Sunday schedule.

** Routes with additional weekday and weekend trips added to or higher levels of service than Sunday schedule.

Enhanced Saturday service Monday to Friday - individual route maps

Starting Monday, March 23, a temporary DRT service reduction will be implemented until further notice. Enhanced Saturday service will be in effect Monday to Friday, with regular Saturday and Sunday service operating on weekends, as follows:

 

101 Bay Ridges

112 Brock

216 Harwood North

223 Bayly

224 Harwood - Salem

302 Baldwin - Brock

308 Whitby Shores

401 Simcoe

405 Wilson

407 Ritson

PULSE 900 Highway 2

915 Taunton

916 Rossland

922 Bloor Townline

 

Operational policies to support our COVID-19 response

  • Please board and exit buses using the rear doors only. Bus loads are limited to support physical distancing practices.
  • Customers who travel scheduled DRT service must do so without the assistance of an operator to ensure the continued well-being and safety of our operators. If you have a wheelchair, scooter or stroller you can continue to use the front doors if you don’t require securement support from the operator.
  • Customers who require wheelchair and scooter securement, or who are unable to physically board using the rear doors, will be accommodated through Specialized Services to support physical distancing between our operators and customers.
  • Customers using On Demand and Specialized Services must book trips via phone and complete a verbal pre-screen with the DRT booking agent. Please call 1-866-247-0055 to book your trip.
  • Customers may see some DRT operators wearing homemade masks while on duty. This is a personal choice by the individual. Following the recommendation of the Province’s Chief Medical Officer and Durham Region’s Medical Officer of Health, wearing a non-medical mask (such as a homemade cloth mask) is an additional measure to protect others in our community.
  • Our point of sale at 110 Westney Rd. S. is closed to customers. The Customer Service Centre, including On Demand and Specialized Services, is open from 08:00 to 16:30 seven days a week, via phone and online, to ensure we continue to provide predictable and sustainable service for our customers.
  • An enhanced bus cleaning process is in effect to ensure thorough, daily disinfecting with Health Canada approved cleaning/disinfecting products. The products we source are safe for daily use by all staff. The disinfecting measures include wiping down all hard surface touch points, including stanchions, stop request buttons, doors and the driver’s area; the exteriors of our vehicles are also cleaned daily.

Bus in front of a sunset

We know we’ve implemented a lot of operational changes to ensure the continued safety and well-being of our staff and customers, and we appreciate your patience.

If you have any questions about how to get where you need to go, or about our updated policies, please reach out to our Customer Service team at 1-866-247-0055 or use our Customer Comment form to find the DRT transit solution for you.

Don’t forget: consider using trip planning apps such as Google, TransitApp or Triplinx, to plan your journey. The tools are up-to-date with the above service information.

Subscribe to this page to ensure you have the most updated information available.