Face coverings required: protect each other.

Further to the recommendation on May 20 from the Province's Chief Medical Officer of Health (Ministry of Health), all patrons of Ontario transit agencies are encouraged to wear a face covering or mask at all times during their travels, particularly in situations where physical distancing is not possible.

From the Durham Region Health Department: How to keep safe while using your non-medical face mask or face covering.

DRT currently has a maximum bus load capacity protocol in place to facilitate physical distancing measures onboard. Please continue practising frequent hand washing and physical distancing, and respect onboard protocols and signage.

Fare collection has resumed on all routes, requiring boarding through the front doors and exiting through the rear doors to ensure one-way passenger flow and to eliminate bunching at the front doors: more information.

 UPDATED: Passenger expectations in response to COVID-19

It is the policy of Durham Region Transit (DRT) that the passenger requirements from the Ministry of Transportation guidance document published on June 11, 2020, and the applicable requirements specified in Ontario Regulation 364/20, Rules for Areas in Stage 3, are to be followed by all passengers using DRT services:

  • Do not board a DRT bus when presenting with symptoms associated with COVID-19, or have travelled outside the country within the last 14 days, or have had close contact with someone who has tested positive for COVID-19. 

  • Before boarding, review and follow the passive screening protocol posted at the front of the bus.

  • While front door boarding protocols are in effect, and except for individuals who are physically unable to exit through the rear doors, board the bus through the front doors and exit the bus through the rear doors.

  • Except for boarding and exiting, remain behind the yellow line on the floor while the bus is in service.

  • Maintain physical distancing when possible.

  • Wear a mask or face covering in a manner that covers mouth, nose and chin during any period when on a DRT vehicle, or in a bus shelter, terminal or other facility, whether indoors or outdoors, except where the passenger:

    • is younger than two years of age; or
    • has a medical condition that inhibits their ability to wear a mask or face covering; or
    • cannot put on or remove a mask or face covering unaided by another person; or
    • is accommodated according to the Accessibility for Ontarians with Disabilities Act, 2005 or the Human Rights Code.
  • Carry and use your own alcohol-based hand sanitizer.

  • Perform hand hygiene (either washing hands with lukewarm water and soap for at least 20 seconds or using an alcohol-based hand sanitizer), whenever possible.

  • Respect respiratory etiquette all times during your journey by:

    • covering your mouth and nose when coughing or sneezing using the crook of your elbow or tissues that are immediately discarded in the appropriate disposal receptacle, followed by performing hand hygiene;

    • not touching your mouth, nose or eyes with your hands; and

  • Make essential trips only to avoid prolonged close contact with others, whenever possible.

DRT bus operators are not expected to enforce the requirements of the policy, but Durham Regional Police Services may be contacted when a passenger demonstrates blatant disregard for the passenger requirements, resulting in a disturbance or conflict with other passengers on the bus.

View the individual route maps for the new service network effective Monday, September 28.

Operational policies to support our COVID-19 response

  • Customers will notice the installation of plexiglass and floor markings to encourage physical distancing at our Customer Service Centre and point of sale at 110 Westney Road South. Hand sanitizer is available for customer use, and only one customer is permitted in the foyer at a time. Please continue to respect posted signage to keep everyone safe.
  • Many DRT points of sale are not yet reopened for customers; please visit our Where to buy page to see an updated list of open POS. This list will be updated as locations continue to reopen.
  • Please note the On Demand and Specialized Services booking agents are available from 05:00 to 24:00 Monday to Friday, 07:00 to 24:00 on Saturdays and 07:00 to 22:00 on Sundays.
  • Customers who travel scheduled DRT service must do so without the assistance of an operator to ensure the continued well-being and safety of our operators.
  • Customers with a mobility device or stroller, who are unable to exit through the rear doors, can exit at the front with the assistance of the kneeler/ramp. 
  • Customers who require wheelchair and scooter securement will be accommodated through Specialized Services to support physical distancing between our operators and customers. If you do not require securement support from the operator, please continue to use scheduled service.
  • Seats located within the mobility device area must remain in the upward position and cannot be used for seating at this time.
  • Customers using Specialized Services must book trips via phone and complete a verbal pre-screen with the DRT booking agent. Please call 1-866-247-0055 to book your trip.
  • Customers may see DRT operators wearing face coverings or non-medical masks while on duty. Following the recommendation of the Province’s Chief Medical Officer and Durham Region’s Medical Officer of Health, wearing a non-medical mask (such as a homemade cloth mask) is an additional measure to protect others in our community.
  • An enhanced bus cleaning process is in effect to ensure thorough, daily disinfecting with Health Canada approved cleaning/disinfecting products. The products we source are safe for daily use by all staff. The disinfecting measures include wiping down all hard surface touch points, including stanchions, stop request buttons, doors and the driver’s area; the exteriors of our vehicles are also cleaned daily.

Bus in front of a sunset

We know we’ve implemented a lot of operational changes to ensure the continued safety and well-being of our staff and customers, and we appreciate your patience.

If you have any questions about how to get where you need to go, or about our updated policies, please reach out to our Customer Service team at 1-866-247-0055 or use our Customer Comment form to find the DRT transit solution for you.

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