Public transit is available for those who must travel. If you need us, we're here for you.

The safety and well-being of our customers and staff is paramount. We have implemented some service modifications to reflect reduced ridership demands and support the social distancing efforts recommended by the Durham Region Health Department and provincial and federal governments. These modifications will be in effect until further notice; the April 6 service change is postponed indefinitely.

  • The Customer Service Centre, including On Demand and Specialized Services, will be open from 08:00 to 16:30 seven days a week, to reflect reduced customer service call volume and ensure we continue to provide predictable and sustainable service for our customers. 
  • Please board and exit buses using the rear doors only. If you have a mobility aide, or otherwise require the ramp, you can continue to use the front doors.
  • Social distancing is needed by customers and staff to ensure we can continue providing public transit service to those who need it. Please respect onboard protocols and signage at all times. 
  • Our point of sale at 110 Westney Rd. S. is closed to customers. Customer Service staff remain onsite to answer customer questions and help with trip planning via phone and online.
  • On Demand/Specialized customers are required to book trips via phone and complete a verbal pre-screen with the DRT booking agent. Please call 1-866-247-0055 to book your trip.
  • Bus loads are limited to support customers’ social distancing practices.
  • An enhanced bus cleaning process is in effect to ensure thorough, daily disinfecting with Health Canada approved cleaning/disinfecting products. The products we source are safe for daily use by all staff. The disinfecting measures include wiping down all hard surface touch points, including stanchions, stop request buttons, doors and the driver’s area; the exteriors of our vehicles are also cleaned daily.
  • No fare payment required.
 Enhanced Saturday service Monday to Friday

Starting Monday, March 23, a temporary DRT service reduction will be implemented until further notice. Enhanced Saturday service will be in effect Monday to Friday, with regular Saturday and Sunday service operating on weekends, as follows:

 

101 Bay Ridges

112 Brock

216 Harwood North

223 Bayly

224 Harwood - Salem

302 Baldwin - Brock

308 Whitby Shores

401 Simcoe

405 Wilson

407 Ritson

PULSE 900 Highway 2

915 Taunton

916 Rossland

922 Bloor Townline

Don’t forget: use our trip planning tools to plan ahead. The tools are up-to-date with the above service information.

If customers require further assistance, they are encouraged to contact DRT Customer Service, seven days a week, via phone (1-866-247-0055) or using the Customer Comment form.

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