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Service enhancements begin May 5, 2025

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Whitby, Ontario – On May 5, 2025, Durham Region Transit (DRT) service enhancements will begin. Reflecting the 2025 Durham Region Budget's commitment to adding 69,625 transit service hours, DRT service will be more streamlined and efficient to boost capacity and improve reliability.

When: Changes to DRT service will take place on Monday, May 5, 2025.

Where: The transit network is being adjusted across Durham Region. All service enhancements can be found at DurhamRegionTransit.com/May2025.

Why: DRT is updating its network to add service. Many of these service enhancements were a result of customer feedback from DRT’s Public Information Centres.

Highlights include:

  • Trips between Scarborough, Pickering, and North Campus will operate as Route 921 express trips, providing a faster ride for most customers in western Durham. 
  • New Route 920 trips will be added between Pickering Parkway Terminal and North Campus Terminal, providing more seats and capacity for customers in central Durham.
  • More resources are being added to Route 917 on weekdays to improve service reliability. Service will continue to operate every 30 minutes.
  • New Route 618 will provide weekday daytime scheduled bus service between Port Perry, Sunderland, Cannington, and Beaverton, complimenting On Demand services between these communities. 
  • Route 118 will see midday weekday service, providing two all day routes to the growing Seaton area.
  • Evening service (from 19:00 and 22:00) has been added to Routes 409/419.

Watch videos to see network improvements:

Route 920 and 921 changes: Watch Video
New stops and schedule adjustments for Route 920 and 921.

Route 917 enhancements:  Watch Video
Additional resources to improve service reliability. 

Route 618 overview:  Watch Video
New Route 618 serving north Durham like never before.

Media Sharing Instructions:

We encourage media outlets to share these videos to help inform the public about DRT's service changes. You can embed the videos directly from YouTube or share the links provided above.

Note: For a full list of updated route maps and schedules, visit DurhamRegionTransit.com. For questions or help planning your trip, please call 1-866-247-0055.

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DRT Customer Service Centre

Telephone (within Regional limits): 311
Telephone: 1-866-247-0055
TTY: 1-866-247-0055
Customer Comment Form

Mailing Address

110 Westney Road South
Ajax L1S 2C8

Located just south of the Ajax GO Station

Customer Service Desk (Front Desk) Hours

Tuesday to Thursday: 08:00 to 18:00
Friday to Monday: 08:00 to 16:00

Call Centre Hours

Monday to Friday: 07:00 to 18:00
Saturday and Sunday: 08:00 to 16:30
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