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DRT service update following fire at 710 Raleigh Avenue

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Whitby, Ontario – Following a fire at Durham Region Transit’s (DRT) facility in Oshawa on Wednesday, August 16, service updates have been implemented.

As a result of the fire early Wednesday morning, DRT is currently unable to deliver service from the Raleigh garage in Oshawa. The scheduled service announced on August 16 will remain in place through Wednesday, August 23. We thank our customers for their patience and understanding during this time.

Due to this temporary adjustment to scheduled service, real-time service information for customers is slowly returning and is expected to be fully operational in the coming days. When real-time service information for your trip is not available, please reference schedules posted on DurhamRegionTransit.com and contact our customer service team with questions.

The facility sustained significant damage, but thanks to City of Oshawa fire officials, who responded to the call, the fire was contained and put out promptly. We are relieved to report that no one was harmed in this event.

Based on our current assessment, 19 DRT buses were lost in this event, and we will inspect remaining buses in the following days to ensure they meet service standards.

At this time, we are working to have full DRT service re-instated by Tuesday, September 5, including the planned service enhancements scheduled to take effect.

Again, we thank our community for their patience and support. Customers are asked to follow us on social media and visit our website for the latest DRT updates.

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For more information, please contact Corporate Communications. 

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DRT Customer Service Centre

Telephone (within Regional limits): 311
Telephone: 1-866-247-0055
TTY: 1-866-247-0055
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Mailing Address

110 Westney Road South
Ajax L1S 2C8

Located just south of the Ajax GO Station

Customer Service Desk (Front Desk) Hours

Tuesday to Thursday: 08:00 to 18:00
Friday to Monday: 08:00 to 16:00

Call Centre Hours

Monday to Friday: 07:00 to 18:00
Saturday and Sunday: 08:00 to 16:30
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