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Driving accessibility forward: Share your thoughts for Durham Region Transit’s Accessibility Plan

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Whitby, Ontario – Durham Region Transit (DRT) is committed to an inclusive and accessible transit network for everyone. We invite all residents to complete a survey to inform the Durham Region Transit Accessibility Plan to enhance accessibility of the public transit network in Durham. 

By participating in the survey, you will help identify and address accessibility barriers in Durham Region Transit’s services and infrastructure. Your input will help to create a plan that reflects the diverse needs of transit riders. 

When: Survey is now open and runs through February 6.

Where: The survey is available online at DurhamRegionTransit.com/Survey. This survey is also available in a variety of different formats, which can be requested by emailing eligibility@durham.ca. 

Residents can also get a copy of the survey at the front counter of Durham Region Headquarters at 605 Rossland Road East, in Whitby and Durham Region Transit Customer Service Front Counter located at 110 Westney Road South, in Ajax.

Why: Your feedback will help create a plan that enhances the Region, a place where people of all abilities can participate fully. 

Complete the Durham Region Transit Accessibility Plan survey now. Your participation makes a difference! 

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DRT Customer Service Centre

Telephone (within Regional limits): 311
Telephone: 1-866-247-0055
TTY: 1-866-247-0055
Customer Comment Form

Mailing Address

110 Westney Road South
Ajax L1S 2C8

Located just south of the Ajax GO Station

Customer Service Desk (Front Desk) Hours

Tuesday to Thursday: 08:00 to 18:00
Friday to Monday: 08:00 to 16:00

Call Centre Hours

Monday to Friday: 07:00 to 18:00
Saturday and Sunday: 08:00 to 16:30
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