Using Specialized Services

DRT Accessible conventional bus service enables passengers the flexibility of using conventional transit routes rather than depend on DRT Specialized Services exclusively. DRT’s objective is to make your travel experience on accessible conventional transit as easy as possible. Using DRT Accessible conventional fixed route service does not effect your eligibility for DRT Specialized Services.
Reserving Your Trip
  • Trips are based on availability.
  • You may reserve your trip up to seven days in advance.
  • Next day trip reservations are accepted up to 22:00, seven days a week. Example: for Monday trips, call before 22:00 on Sunday. For Saturday trips, call before 22:00 on Friday.
  • Attendant policy - one person may accompany a customer and pay the regular fare. Confirm with the dispatcher that space is available for your attendant and please advise of any changes regarding your attendant prior to your trip.
    • Support Person travels free of charge on Specialized Services buses when travelling with a person with a disability who is eligible for a Support Person when using DRT services. Advise the dispatcher you are travelling with a Support Person.

For Trip Reservations or Cancellations
  • Call 1-866-247-0055 (press 1).
  • Book your reservation online using Specialized Services Webpass. Click here to access. If you need a username and password, call dispatch at 1-866- 247-0055 and press 1.
  • Call dispatch or visit holiday service for holiday service details.
  • Occasionally, due to call volume, your call may be answered by a messaging machine. If your call concerns a same-day cancellation or request to book a trip, please leave a message with your name and phone number. We will return your call as soon as possible.

Subscription Reservations
  • Subscription reservations can be arranged for trips on the same day(s) and time(s) over extended periods.
  • If 50 per cent of your subscription trips are cancelled over a three month period, a written notice is sent. 

Scheduling Courtesy
  • Customers are asked to be ready 15 minutes prior to your scheduled pick up time.
  • DRT may leave five minutes after your scheduled departure time to maintain the schedule for the benefit of other passengers.

  • Canceling Your Trip
  • Please provide 24 hours notice to cancel your trip. 
  • To view our Trip Cancellation Policy, please click here.

  • Fare Payment Options
  • Pay cash per ride
  • All DRT fare categories (Adult, Student, Senior, Child and Access) in cash, tickets or monthly passes are valid on Specialized Services for registered Specialized Services clients.

  • Hours of Operation
    • Trips operate seven days a week, from 05:00 to 01:00 (include holidays, but excludes Christmas Day)

    Reservations accepted

    • Monday to Friday, 05:30 to 22:00
    • Saturday, 06:30 to 22:00
    • Sunday, 07:30 to 22:00
    • Trip reservation closed statutory holidays 
    Contracted Taxis
    • Contracted taxis (accessible vans and sedans) are used to enhance DRT Specialized Services.
  • To minimize delays during peak hours of service.
  • In emergency situations.
  • Evenings and weekends.  
  • DRT Dispatchers must arrange all contracted taxi reservations. When you reserve your trip, your dispatcher will advise if your trip is booked with a taxi and which taxi company to expect for your trip. As this is subject to change, customers may call to confirm if the trip is booked with a taxi.
  • Customers on a pay per ride basis, pay only the DRT fare rate directly to the taxi driver.

  • Health & Safety
  • Customers are required to wear seatbelts.
  • Securement with DRT’s physical restraint system is a mandatory requirement. On boarding, customers are  encouraged to transfer from a scooter to a regular seat. Transferring is not mandatory.  However, DRT Operators will advise passengers of the risks if the customer does not transfer to a regular seat.
  • Smoking, drinking or eating is not allowed.
  • Wheelchairs and scooters must be properly maintained.
  • Operators do not assist with groceries or lift heavy articles. 
  • Operators are not permitted to enter private homes.
  • Departure and destination locations must be accessible.
  • Walkways, ramps and steps must be clear of snow and ice.
  • Children 12 and under must be accompanied by legally and physically competent adult.

  • Carry-On items

    DRT vehicles are not equipped with luggage or storage compartments. For the safety of all passengers, customers may only bring items on-board that can be safely handled and secured by the customer and/or the customer's support person or personal care attendant. The Bus Operator or Taxi Driver is not expected to load or secure items brought on-board the vehicle.

    Maximum Mobility Device Size

    The maximum size permitted for mobility devices on board Specialized Services vehicles is 30 inches by 48 inches. Devices that exceed the maximum size cannot be accommodated.