Service Animals & Pets

Service Animals & Guide Dogs

If a person with a disability is accompanied by a guide dog or other service animal, DRT will ensure that the person is permitted to enter the bus with the animal and to keep the animal with him or her.
“Guide Dog”, as defined by the Blind Persons’ Rights Act, means a dog trained as a guide for a blind person with qualifications prescribed by the regulations with an identification card. A “guide dog” does not require a muzzle.

“Other Service Animal”, for a person with a disability as defined by the AODA, means that the animal is used by the person for apparent reasons relating to a disability or the person provides a letter from a physician or nurse confirming that the person requires the animal for reasons relating to the disability. Should a passenger identify a “Service Animal” when boarding, the animal is allowed to board. An Operator may ask for the confirmation letter. For the safety of all passengers, all “Service Animals” must be restrained on a leash and well controlled or confined by the person with the disability.

Dogs and cats are not normally allowed on DRT buses. Exceptions are made for dogs on a leash with muzzle and dogs or cats or other small animals confined in a pet transportation crate.