Paper transfers reinstated effective May 3, 2021

Posted on Friday April 30, 2021

Effective Monday, May 3, 2021, DRT will resume issuing paper transfers for customers paying fares by cash or ticket.

After paying your fare by cash or ticket, request a transfer from the operator. Your transfer gives you two hours of unlimited travel.

For customers using On Demand, when transferring to scheduled service, show the On Demand transfer to the Operator, and then insert it into the farebox. The Operator will then issue a printed transfer.

When using a PRESTO card or E-Ticket, transfers are automatically calculated, allowing you to travel for two hours.

Reminder: You can pick up a free PRESTO Card ($6.50 minimum load) until May 31, 2021.

Once your transfer is expired, you will need to pay a new fare. In the event that you experience a problem, pay your fare and contact Customer Service at 1-866-247-0055, making note of the four-digit bus number, date, and time of the event.

Important: Transfers are only valid for use by the customer to whom it was issued.