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Guest Services at Pickering City Centre permanently closed on January 1, 2026.
Posted on Friday, December 19, 2025 12:04 PM
This change follows the mall’s direction to discontinue Guest Services due to operational updates, and there are no plans to reopen Guest Services.
Customers who require in-person support can visit the Durham Region Transit (DRT) Customer Service Desk at 110 Westney Road South in Ajax.
Support remains available by calling 311 or visiting DurhamRegionTransit.com.Highlights from the December 2025 Transit Executive Committee meeting (TEC)
Posted on Tuesday, December 09, 2025 09:32 AM
Whitby, Ontario – On Wednesday, December 3, members of the Durham Region Transit Executive Committee (TEC) met to discuss various Durham Region Transit (DRT) initiatives and updates. Details and highlights include:
- Honouring those who serve and have served on home ice – DRT Sponsored Oshawa Generals game night: DRT participated in the Oshawa Generals military appreciation game on November 9, helping honour Canadian Armed Forces (CAF) members and raise awareness of fare-free transit during the...
Ride DRT and celebrate Shop in Durham Week: November 23-29
Posted on Monday, November 17, 2025 12:13 PM
The Region of Durham officially proclaims November 23- 29 Shop in Durham Week, a celebration of the small businesses that make our towns and cities vibrant. From artisan markets to cozy boutiques, these local gems line the streets where we gather for parades, festivals and everyday moments that make Durham feel like home.
Whether you're picking up holiday gifts, grabbing a bite to eat, or browsing for something special, every local purchase makes a difference. And with DRT, getting there is easy.
Highlights from the November 2025 Transit Executive Committee meeting
Posted on Monday, November 10, 2025 04:06 PM
Whitby, Ontario – On Wednesday, November 5, members of the Durham Region Transit Executive Committee (TEC) met to discuss various Durham Region Transit (DRT) initiatives and updates. Details and highlights include:
- Savings for DRT customers: Ontario’s One Fare program eliminates double fares for PRESTO users transferring between the Toronto Transit Commission (TTC), DRT, York Region Transit (YRT), Brampton Transit, MiWay, and GO Transit. In its first year, more than 38.2 million One Fare transfers...
MiWay and Durham Region Transit recognized for supporting riders with non-visible disabilities
Posted on Monday, November 10, 2025 12:49 PM
The transit agencies partnered with The Hidden Disabilities Sunflower program to make travelling more accessible for individuals with non-visible disabilities and chronic illnesses.
On Wednesday, November 5, the Canadian Urban Transportation Association (CUTA) recognized MiWay and Durham Region Transit (DRT) for the successful launch of the Hidden Disabilities Sunflower program in their communities. Both transit agencies received a corporate award for Equity, Diversity and Inclusion during CUTA’s
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