DRT’s Accessible Bus Features
Accessible bus features provide passengers who use mobility devices or who find stairs difficult, the opportunity to travel on conventional transit rather than depend on DRT Specialized Services exclusively. DRT Specialized Services
provides door-to-door transportation for residents with disabilities
. Passengers must meet eligibility criteria to use Specialized Services.
DRT conventional accessible buses are identified by the international symbol of access and ramp and kneel decals near the front doors
‘Kneel’ feature lowers the bus to a position level with the curb for easy access
Extendable access ramps or lifts eliminate stairs
Two wheelchair/scooter securement areas are located at the front of the bus
Look for the international symbol of access on your DRT System Map and Schedules to identify accessible buses. Please note that while the DRT Bus is fully accessible, the bus stops along the route may not be accessible, particularly in more rural areas.
Accessibility Standard Compliance
DRT conventional buses are manufactured to ADA specifications to accommodate standard 30" (76cm) wide x 48" (122cm) long mobility devices weighing less than 600 lbs. (272.1 kg). Larger mobility aids, some scooters may be difficult or impossible to board and secure.
Travelling on DRT Accessible Buses
Passengers must be able to manoeuvre wheelchairs or scooters safely and independently
Passengers needing assistance to board, pay fares, access the seating area or exit must be accompanied by an attendant
Mobility devices must be in good operating condition, with working brakes and properly inflated tires
Seats on accessible buses are lifted to accommodate wheelchairs and/or scooters
The Operator will ensure the lift-up seats are raised
Operators are not permitted to provide personal assistance or move heavy objects, scooters or wheelchairs.
If you require assistance, please travel with a care attendant or support person.
Care Attendant and Support Person
Assists a passenger with a disability with seating and getting on and off the bus and may secure a mobility aid.
Trained Operators for Your Safety
DRT Operators are concerned about the safety of all passengers at all times are specially trained to provide accessible services. Training includes the safe operation of ramps/lifts and securement of wheelchairs and vacant scooters.
Operators call out all bus stops, major intersections, transfer points and major destinations.
Boarding a ‘Kneeling’ Bus
Advise the Operator you intend to use the ‘kneeling’ feature
Stand clear while the ‘kneel’ feature is activated
Boarding a Ramp/Lift Equipped Bus
All DRT passengers board at the front doors
Advise the Operator you intend to use the ramp or lift
Position yourself 4 to 5 feet away from the front door of the bus to allow adequate clearance for the Operator to open the doors, ‘kneel’ the bus and lower the ramp or lift
Ask your Operator to explain the accessible bus features and how the ramp or lift functions
Wait until the ramp or lift is fully deployed and you are advised by the Operator to board
Wheelchair/Scooter passengers board facing forward and move up a ramp or back onto a lift
Your Operator will proceed in securing the wheelchair or scooter if requested or agreed
Wheelchair passengers, back into the securement area against the padded back stop
Lock your brakes
Back your scooter into the securement space, turn the power off
Apply brake, if available
Scooter passengers are encouraged to transfer from the scooter to a passenger seat
Remaining on the scooter is not safe in the event of an emergency stop or turn
DRT highly recommends the securement of mobility devices to avoid potential injury
Operators will suggest and passengers are encouraged to agree to the safe securement of their mobility device
Making your exit
Press the request stop button located by the handrail in the securement area to signal the Operator
When the bus is fully stopped, move forward to the front of the bus and proceed to the yellow safety line on the bus floor adjacent to the Operator
Stay behind the safety line until the ramp is completely lowered by the Operator
Move onto the ramp or lift facing forward and exit the bus
Accessible bus fares are the same as DRT’s regular fares. You will need a ticket, pass or exact cash to travel on DRT, Operators do not sell fares or carry cash.
Registered CNIB card holders travel free on conventional DRT and GO Bus in Durham Region, attendants pay the regular fare. Working Service Dogs (seeing eye, hearing and special assist dogs) are allowed on DRT and GO Buses.
Rush Hours and Busy Routes
If a bus is full or already carrying two passengers in wheelchairs and/or scooters, the Operator will not be able to pick-up additional passengers with scooters or wheelchairs. Please consider this possibility when scheduling your trip.
The Operator will stop the bus and inform you both securement areas are occupied and will let you know when the next scheduled bus will arrive. The Operator will inform the Supervisor of the incident. The Supervisor will confirm if the next bus is accessible and check availability of Specialized Services.
Accessible designated routes may be added to the system at any time. Visit "Schedules & Route Maps" or call a Customer Service Representative to help plan your trip at 1-866-247-0055
Representatives are available Monday to Friday 7:30am to 16:30pm
Accessibility & Durham Region
For information about accessibility in Durham Region visit 'Accessibility'