Ticket Exchange Policy

Ticket Exchange Policy - For New Fares Effective July 1, 2013
Ticket Exchange Period - July 1, 2013 to October 31, 2013:
To exchange old tickets, bring the old tickets and purchase a “top up” at these locations:
  • DRT Head Quarters, see cashiers on main floor at front counter at 605 Rossland Road, East, Whitby  - Monday to Friday 8:30am – 4:30pm
  • DRT Westney, 110 Westney Road, South,  Ajax - Monday to Friday 7:30am – 4:30pm
  • United Way Star Assist Information Kiosk, Oshawa Centre, Oshawa - Monday to Friday 9:30am - 9:00pm, Saturday 9:30am - 6:00pm, Sunday 11:00am - 5:00pm

  • Note: customers must purchase a full 10 ride card or 10 ride ticket and pay the “top up” on each remaining unused ride.

    To exchange old tickets after the November 1, 2013 expiry date:
    Send a written request for exchange and include old tickets to:
    Durham Region Transit, 605 Rossland Rd. East Box 623, Whitby, ON, L1N 6A3. If approved, a rounded-down value of tickets may be offered.