Ticket Exchange Program For New Fares Effective July 1, 2014
Until November 1, 2014:
To exchange expired tickets, send a written request for exchange and include expired tickets to:
Durham Region Transit, 605 Rossland Road. East Box 623, Whitby, Ontario, L1N 6A3.
If approved, a rounded-down value of tickets may be offered to the customer. Example - 10 expired tickets would be exchanged for 9 new tickets.
As of July 31, 2014: You can no longer exchange expired tickets and the difference in value for new tickets or load a PRESTO card with the equivalent of the value of the expired tickets.