Contact Customer Service

Durham Region Transit Customer Service Representatives are available seven days a week to answer all your transit questions and provide information about routes and schedules. 

Contact the Customer Service Centre by

​​​​- Emailing

- Calling 1-866-247-0055.


Customer Service Centre Hours

Call Centre
Monday to Friday
7 a.m. to 7 p.m.
Saturday and Sunday

8 a.m. to 4:30 p.m.
*Public Front Counter: 11:30 a.m. to 4 p.m.

Travel Training Program

​Durham Region Transit has developed a Traveling Training program. Are you interested in learning how to use conventional bus services? You can learn about accessibility, reading schedules, boarding, safety and more.

We welcome people to try the Travel Training program and provide us with feedback. Our Customer Service Representatives are available to connect you with the program. Call 1-866-247-0055 for more information.  

For information about Accessibility on DRT buses, see Accessibility. ​​